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About the role
Key responsibilities & impact- Responsible for collaborating with Sales staff in an assigned territory by providing pre and post-sale technical training and product consulting to customers worldwide
- Identifies opportunities to grow, retain, cross-sell and penetrate the customer utilizing their expertise in the product and services portfolio
- Accountable for preparing and presenting instructional materials in various media for technical training events for user meetings, technical conferences, on-site customer visits, customer meetings via teleconference, and the virtual online product laboratory
- Providing technical product demonstrations and training for customers and internal staff
- Development and design of customized training materials to meet customer needs and highlight product features by explaining and demonstrating search techniques using tailored examples
- Creation and delivery of technical instructions and demonstrations for pre-and post-sale support, workshops, user meetings, technical conferences, and remote or in-person customer meetings
- Evaluation of customer information needs and matching them to appropriate products and services in close collaboration with sales
- Gathering customer feedback on products, services, or policies and communicating this information to internal partners such as product development and sales
Requirements
What you’ll need- A foundational understanding of chemistry with a bachelor's degree in natural science, advanced degree preferred
- Experience supporting science-related solutions with a strong capacity to articulate application-specific value propositions to address user pain points
- Preferred: experience with scientific information solutions such as SciFinder and STN; experience in working with patent information; experience with the drug discovery process
- Full fluency in English and in the language of your supporting customers
- Strong presentation skills and ability to communicate and answer questions about product content and relevant scientific information
- Ability to quickly understand a subject area outside of our comfort zone, Analytical Methods and formulas are products where we have to quickly get an understanding of the science and indexing practices and then develop a search strategy that is relevant for a customer training or prospect demonstration
- A Fast Learner
- Willingness to travel
Benefits
Comp & perks- generous vacation plan
- medical insurance
- dental insurance
- vision insurance
- employee savings plans
- retirement plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical trainingproduct consultingcustomized training materialstechnical demonstrationssearch techniquesanalytical methodssearch strategyscience-related solutionspatent informationdrug discovery process
Soft Skills
collaborationpresentation skillscommunicationcustomer feedback evaluationfast learnerability to articulate value propositionsability to understand complex subjectscustomer engagementproblem-solvingadaptability
Certifications
bachelor's degree in natural scienceadvanced degree in related field