Customer Support

• Provide comprehensive assistance to callers with inquiries related to their employer's benefit programs.
• Support members in filing claims, setting up direct deposits, and issuing new vendor cards.
• Update and maintain member demographic information across internal and external systems.
• Capture and advise on the plan elections, aiding employees in understanding and utilizing their benefits fully.
• Conduct provider searches and enroll dependents, ensuring a seamless benefits experience for all members.
• Act as a liaison for escalated issues, working closely with Account Managers to resolve complex inquiries.
• Manage a high volume of calls, employing de-escalation tactics and striving for first-call resolution.
• Maintain detailed call logs to ensure thorough follow-up and resolution of member inquiries.
• Participate in outreach campaigns, fostering strong relationships with our clients and their employees.
• Collaborate with a team of account specialists and managers to monitor and address pending eligibility issues.

Bilingual Customer Service Rep, Spanish/English

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative