Bilingual Patient Support Specialist, Spanish/English

CareTalk Health

Bilingual Patient Support Specialist coordinating patient care for CareTalk Health's virtual clinic. Engaging with patients and facilitating smooth care delivery.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient coordination and engagement, ensuring seamless communication and scheduling across care teams. Proficient in bilingual communication, digital tools, and maintaining patient satisfaction in a fast-paced healthcare environment.

Highest-signal resume keywords

Bilingual Communication (English and Spanish)Patient CoordinationDigital FluencyHealthcare ExperienceInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient IntakeCall HandlingScheduling ManagementDocumentation AccuracyTechnical Troubleshooting

Soft Skills

MultitaskingPrioritizationCalmness Under PressureCommunication SkillsTrust Building

Tools & Technologies

ZoomTeamsEHR ToolsCRM Tools

Industry Keywords

Patient EngagementCare CoordinationHealthcare Customer ServiceVirtual Environment

About the role

Key responsibilities & impact

Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time.
Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information.
Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays.
Monitor call activity across teams and proactively support timely handoffs from RN to provider.
Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency.
Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit.
Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions.
Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit.
Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience.
Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation.
Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s).
Provide real-time updates to the clinical team on patient status and any scheduling adjustments.
Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource.
Use tools to route patients per clinical workflow.
Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed.
Communicate with patients and care team members via internal chat or phone to coordinate activities.

Requirements

What you’ll need

Bilingual in English and Spanish required; must be able to conduct patient conversations, provide support, and communicate healthcare information accurately in both languages.
Experience in a healthcare or customer service setting required
Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools)
Excellent interpersonal and communication skills
Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CareTalk Health Website LinkedIn All Job Openings 51 - 200 employees Founded 2021 🏥 Healthcare 🤝 B2B Healthcare
B2B CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities. Bilingual Patient Support Specialist, Spanish/English 🔥 1 minute ago 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time.
Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information.
Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays.
Monitor call activity across teams and proactively support timely handoffs from RN to provider.
Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency.
Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit.
Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions.
Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit.
Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience.
Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation.
Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s).
Provide real-time updates to the clinical team on patient status and any scheduling adjustments.
Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource.
Use tools to route patients per clinical workflow.
Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed.
Communicate with patients and care team members via internal chat or phone to coordinate activities. 🎯 Requirements
Bilingual in English and Spanish required; must be able to conduct patient conversations, provide support, and communicate healthcare information accurately in both languages.
Experience in a healthcare or customer service setting required
Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools)
Excellent interpersonal and communication skills
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