Healthcare Call Center Supervisor

CareTalk Health

Healthcare Call Center Supervisor overseeing a remote workforce for telehealth visits. Responsible for operational execution and performance management across clinical support teams.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising patient-facing teams, driving performance through KPIs, and ensuring compliance with HIPAA and healthcare standards. Capable of analyzing operational trends and implementing process improvements to enhance patient experience and service delivery.

Highest-signal resume keywords

Supervisory ExperienceTelehealth OperationsKPI ManagementHIPAA CompliancePerformance Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational AnalysisPerformance Trend AnalysisIssue ResolutionCoachingDocumentation Requirements

Soft Skills

Clear CommunicationConstructive FeedbackCollaboration

Tools & Technologies

EHR/EMR PlatformsQA ToolsCall Recording SystemsDashboards

Certifications & Qualifications

Registered Nurse (RN)

Industry Keywords

HealthcareTelehealthCall CenterPatient ExperienceService-Level Targets

About the role

Key responsibilities & impact

Supervise patient-facing employees and contractors (providers, nurses, or clinical support staff) delivering telehealth visits.
Lead daily operational huddles, shift readiness, and real-time issue resolution.
Monitor staffing coverage, schedules, and adherence to ensure service-level targets are met.
Identify and resolve operational gaps impacting visit completion, wait times, or patient experience.
Own key operational KPIs (e.g., visit completion, productivity, wait time, adherence).
Analyze performance trends, identify root causes, and drive corrective action.
Provide clear, actionable feedback through coaching and performance discussions.
Reinforce standardized telehealth workflows, documentation requirements, and HIPAA compliance.
Ensure teammates follow established escalation pathways for clinical and operational issues.
Partner with QA and Training teams to support onboarding, refreshers, and targeted coaching.
Deliver regular performance and staffing reports to operational and clinical leaders.
Collaborate with Workforce Management, Quality, Training, Recruiting, and Clinical Ops teams.
Support change management, new program launches, and continuous process improvement.

Requirements

What you’ll need

3+ years of supervisory experience in a call center or contact center environment with Healthcare background such as a Registered Nurse (RN) or other clinical training.
2+ years supporting telehealth or healthcare appointment operations.
Strong track record driving performance through KPIs, coaching, and accountability.
Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback.
Working knowledge of HIPAA and healthcare service standards.
Experience with contact center and clinical systems (call recording, QA tools, dashboards, EHR/EMR platforms).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CareTalk Health Website LinkedIn All Job Openings 51 - 200 employees Founded 2021 🏥 Healthcare 🤝 B2B Healthcare
B2B CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities. Healthcare Call Center Supervisor 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $40 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Supervise patient-facing employees and contractors (providers, nurses, or clinical support staff) delivering telehealth visits.
Lead daily operational huddles, shift readiness, and real-time issue resolution.
Monitor staffing coverage, schedules, and adherence to ensure service-level targets are met.
Identify and resolve operational gaps impacting visit completion, wait times, or patient experience.
Own key operational KPIs (e.g., visit completion, productivity, wait time, adherence).
Analyze performance trends, identify root causes, and drive corrective action.
Provide clear, actionable feedback through coaching and performance discussions.
Reinforce standardized telehealth workflows, documentation requirements, and HIPAA compliance.
Ensure teammates follow established escalation pathways for clinical and operational issues.
Partner with QA and Training teams to support onboarding, refreshers, and targeted coaching.
Deliver regular performance and staffing reports to operational and clinical leaders.
Collaborate with Workforce Management, Quality, Training, Recruiting, and Clinical Ops teams.
Support change management, new program launches, and continuous process improvement. 🎯 Requirements
3+ years of supervisory experience in a call center or contact center environment with Healthcare background such as a Registered Nurse (RN) or other clinical training.
2+ years supporting telehealth or healthcare appointment operations.
Strong track record driving performance through KPIs, coaching, and accountability.
Comfortable reviewing cases, conducting audits, and delivering direct, constructive feedback.
Working knowledge of HIPAA and healthcare service standards.
Experience with contact center and clinical systems (call recording, QA tools, dashboards, EHR/EMR platforms). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Contact Center Platform Analyst 🔥 1 hour ago Dayforce 5001 - 10000 👥 HR Tech ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Contact Center Platform Analyst responsible for administration, configuration, and optimization of contact center platforms. Includes project management and real-time operational support while collaborating with various stakeholders. 🇺🇸 United States – Remote 💰 $1G Post-IPO Debt - Dayforce on 2024-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Market Research Call Center Agent 🔥 1 hour ago THE TELEPOINT GROUP - 🤝 B2B 📣 Marketing Website LinkedIn All Job Openings Market Research Call Center Agent conducting surveys via phone for Telepoint. Work from home position available only for PA residents with multiple shifts and training provided. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Contact Center Agent 🔥 2 hours ago Studio Enterprise 51 - 200 📚 Education 🤝 B2B 📣 Marketing Website LinkedIn All Job Openings Contact Center Agent managing student enrollments for colleges. Responsible for calls, qualifying leads, and supporting student admissions. 🇺🇸 United States – Remote 💵 $16 - $17 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Senior Sales Call Center Agent – Cold Calling 🔥 2 hours ago Belle 51 - 200 🏥 Healthcare 👥 B2C Website LinkedIn All Job Openings Sales Call Center Agent making outbound cold calls to seniors for Belle’s in-home healthcare services. Scheduling in-home visits for foot assessments and chronic care solutions. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 📞 Call Center Representative Call Center Appointment Setter 🔥 2 hours ago Global TekMed 201 - 500 💼 Consulting 👥 B2C 🏥 Healthcare Website LinkedIn All Job Openings Appointment Setter at Global TekMed Holdings engaging clients to schedule appointments without cold calling. Opportunity for growth with paid training and commissions. 🇺🇸 United States – Remote 💵 $16 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Call Center Representative 🚫👨‍🎓 No degree required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs