Patient Support Specialist

CareTalk Health

Patient Support Specialist coordinating care for virtual clinic patients and ensuring satisfaction. Fully remote role requiring technical proficiency and customer service experience.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient coordination and engagement skills, ensuring timely communication and seamless transitions between care teams. Proficient in managing multiple schedules and utilizing technology to enhance patient experience and care quality.

Highest-signal resume keywords

Patient CoordinationTelehealth ExperienceDigital FluencyInterpersonal CommunicationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient IntakeCall HandlingScheduling ManagementTechnical TroubleshootingDocumentation Accuracy

Soft Skills

MultitaskingPrioritizationCalmness Under PressureTrust Building

Tools & Technologies

ZoomTeamsEHR ToolsCRM Tools

Industry Keywords

HealthcarePatient Privacy RegulationsRemote Care DeliveryCustomer Service

About the role

Key responsibilities & impact

Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time.
Drive patient engagement by keeping the flow of visits moving smoothly across several concurrent schedules.
Transfer patients to the appropriate care team members using call handling tools and provide real-time intake information.
Notify the RN when a patient is ready, track the status of each visit, and anticipate next steps to prevent delays.
Monitor call activity across teams and proactively support timely handoffs from RN to provider.
Escalate scheduling conflicts, clinical concerns, or patient-related issues promptly to protect care quality and efficiency.
Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit.
Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions.
Perform technology checks when appropriate (e.g., audio, video readiness) to prevent delays during the visit.
Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience.
Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation.
Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities in the designated system(s).
Provide real-time updates to the clinical team on patient status and any scheduling adjustments.
Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource.
Use tools to route patients per clinical workflow.
Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed.
Communicate with patients and care team members via internal chat or phone to coordinate activities.

Requirements

What you’ll need

Experience in a healthcare or customer service setting required
Strong digital fluency and comfort with navigating multiple platforms (Zoom, Teams, EHR/CRM tools)
Excellent interpersonal and communication skills
Ability to multitask, prioritize, and maintain calm in a fast-paced virtual environment
Experience in telehealth, medical office or remote care delivery preferred
Familiarity with HIPAA and patient privacy regulations preferred
Bilingual in English and Spanish (or other language) is a plus

Benefits

Comp & perks

Fully remote position