Manager, CAHPS
CareSource
full-time
Posted on:
Location Type: Office
Location: Dayton • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $81,400 - $130,200 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Lead the planning, execution, and monitoring of CAHPS projects, ensuring alignment with organizational goals and compliance with federal and state regulations.
- Oversee relationships with CAHPS survey vendors, including contract negotiation, performance monitoring, and ensuring that service delivery meets organizational standards.
- Develop and implement targeted initiatives to improve CAHPS scores, leveraging data insights to identify areas for improvement and best practices.
- Oversee the administration of CAHPS surveys, including coordination with vendors, managing timelines, and ensuring high response rates.
- Analyze CAHPS survey results and other related data to identify trends, insights, and areas for improvement in patient care and experience.
- Collaborate with cross-functional teams to implement strategies that enhance patient satisfaction and quality of care.
- Prepare and present comprehensive reports on CAHPS performance metrics, findings, and recommendations to senior leadership and stakeholders.
- Foster relationships with internal and external stakeholders, including providers, community organizations, and regulatory bodies, to promote CAHPS initiatives and gather feedback.
- Supervise and mentor direct reports, providing guidance, support, and performance management to ensure team effectiveness and professional development.
- Develop and implement action plans based on survey results to improve patient experience and satisfaction, monitoring progress and outcomes.
- Ensure consistency of internal messaging that reflects the CareSource brand.
- Ensure all CAHPS activities comply with relevant regulations and guidelines set forth by CMS and other governing bodies.
Requirements
- Bachelor’s degree in Healthcare Administration, Public Health, Business Administration, Consumer Experience or related field or equivalent years of relevant work experience
- A minimum of five (5) years of project management experience in healthcare, focusing on quality improvement and patient experience is required
- Experience in vendor management, including contract negotiation and performance evaluation is required.
- Experience driving initiatives to improve CAHPS scores and patient experience required.
- Strong quantitative research skills to include data analysis and digestible report writing
- Proficient in Microsoft Office Suite to include Word, Excel and PowerPoint
- Strong knowledge of CAHPS surveys, methodologies, NCQA and CMS CAHPS rules, and regulatory requirements.
- Project Management Professional (PMP) or related certification is preferred.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata analysisreport writingvendor managementcontract negotiationperformance evaluationquality improvementpatient experienceCAHPS methodologiesquantitative research
Soft skills
leadershipcommunicationcollaborationmentoringrelationship managementorganizational skillsstrategic planningproblem-solvingteam effectivenessstakeholder engagement
Certifications
Project Management Professional (PMP)