Senior Manager, Capacity Planning, Reporting

CareSource

Senior Manager overseeing capacity planning and reporting to meet regulatory requirements. Leading strategies for optimal staffing and operational performance across healthcare call centers.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $94,100 - $164,800 per yearWebsite

About the role

Key responsibilities & impact

Develop staffing strategy to optimize resources to meet regulatory and quality requirements
Oversee and approve external reporting to regulatory partners
Maintain ongoing staffing plan aligned with budget requirements
Deliver regulatory and contractual required reporting
Partner with cross functional stakeholders to identify root cause of missed metrics
Lead change initiatives that are data-driven
Develop and implement departmental strategy for continuous improvement

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, or related field required
Master's degree is preferred
Seven (7) years of experience in call center forecasting, workforce management, and/or call center data analysis required
Five (5) years Management experience leading teams of analysts, with a focus on data analytics and data driven decision making required
Experience in a multi-site call center operation with at least 500 seats required
Experience with CRM and WFM software required

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities
Bonuses
Wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center forecastingworkforce managementdata analysisdata analyticsdata driven decision making

Soft Skills

leadershipstrategic planningcross functional collaborationchange managementcontinuous improvement