Pharmacy Service Excellence Issue Management Specialist

CareSource

Pharmacy Service Excellence Issue Management Specialist overseeing daily Pharmacy related issues and coordinating communications. Collaborating with Pharmacy Leadership and maintaining tracking systems.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $54,500 - $87,300 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Technician Certificationmanaged carePBMissues tracking softwareMicrosoft WordMicrosoft PowerPointMicrosoft OutlookMicrosoft Excel

Soft Skills

trainingcommunicationorganizationproblem-solving

Tools & Technologies

Windows environment

Certifications & Qualifications

High School Diploma

Industry Keywords

pharmacyretail pharmacyhospital pharmacy

About the role

Key responsibilities & impact

Oversee daily flow of Pharmacy related issues and/or intakes
Maintain status updates of weekly Operations and Prioritization logs
Inform Pharmacy Leadership of pressing issues and escalate accordingly
Train staff on the use of issues tracking software
Coordinate departmental deliverable calendars

Requirements

What you’ll need

High School Diploma or equivalent
3 years retail, hospital or other pharmacy experience
1 year managed care, PBM or other relevant experience
Computer proficient in a Windows environment
Beginners level Microsoft Word, PowerPoint, Outlook, and Excel
Pharmacy Technician Certification (CPhT) is preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses