Manager, Rapid Response – Incident Management Operations

CareSource

Manager leading Rapid Response and Incident Management operations at CareSource. Ensuring high-quality resolution of member and operational issues through effective team management.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $83,000 - $132,800 per yearWebsite

About the role

Key responsibilities & impact

Provide leadership and direction to Rapid Response Team and Incident Management Team
Oversee centralized escalation and incident management processes
Ensure timely, compliant, and high-quality resolution of issues
Manage staff to ensure accurate and high-quality completion of escalations
Oversee intake, triage, and resolution of escalations
Ensure tracking and monitoring of critical incidents
Comply with all regulatory requirements
Manage escalation and incident management systems

Requirements

What you’ll need

Bachelor's degree in project management, Business, Computer Science or related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Three (3) years of leadership/management experience required
Three (3) years of experience in healthcare operations, care coordination, escalation management, or call center operations required
Experience working in project management software and managing projects of up to $10M+ in budget required
Experience in the healthcare payer industry required

Benefits

Comp & perks

Comprehensive total rewards package
Bonuses tied to company and individual performance
Substantial investment in employee’s total well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementescalation managementincident managementhealthcare operationscare coordinationbudget management

Soft Skills

leadershipdirectioncommunicationproblem-solving

Certifications

Bachelor's degree