Customer Care Specialist I

CareSource

Customer Care Specialist assisting members and providers with routine service inquiries. Resolve inquiries regarding claims processing, member benefits, and maintain accurate documentation.

Posted 5/15/2026full-timeOhio • 🇺🇸 United StatesJuniorMid-Level💰 $35,900 - $57,300 per yearWebsite

About the role

Key responsibilities & impact

Assist members/beneficiaries or providers with routine service inquiries
Resolve member/beneficiaries or provider routine service inquiries
Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to
Research, follow up, and resolve all open/pending issues in a timely manner
Build and strengthen member or provider relationships by providing quality customer service
Maintain complete and accurate documentation of all of telephone and written communications

Requirements

What you’ll need

High School Diploma or equivalent is required
Two (2) years customer service experience is preferred
Customer Service experience in a call center is preferred
Computer proficiency with knowledge and experience in a Windows environment
Typing speed of 35 words per minute (WPM)

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedocumentationtyping speed 35 WPM

Soft Skills

relationship buildingproblem solvingcommunicationtimelinessquality service

Certifications

High School Diploma