Customer Care Specialist, Contractors

CareSource

Customer Care Specialist assisting members and providers with routine service inquiries at TrueCare health plan. Building relationships and ensuring satisfaction through quality customer service.

Posted 5/1/2026full-timeRemote • Mississippi, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $35,900 - $57,300 per yearWebsite

About the role

Key responsibilities & impact

Assist members/beneficiaries or providers with routine service inquiries
Resolve member/beneficiaries or provider routine service inquiries including claims processing and member benefit education
Ensure adherence to HIPAA and state/federal requirements/regulations
Research, follow up, and resolve open/pending issues promptly
Build and strengthen member or provider relationships through quality customer service
Maintain knowledge of all processes and procedures
Act as a mentor to new hire employees

Requirements

What you’ll need

High School Diploma or equivalent is required
Two (2) years customer service experience is preferred
Customer Service experience in a call center is preferred
Critical thinking and listening skills
Decision making and problem-solving skills
Computer proficiency with knowledge and experience in a Windows environment
Typing speed of 35 words per minute (WPM)
Strong written and communication skills
Ability to multitask and work independently and with a team

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaims processingHIPAA complianceWindows proficiencytyping speed 35 WPM

Soft Skills

critical thinkinglistening skillsdecision makingproblem-solvingstrong written communicationability to multitaskwork independentlyteamwork

Certifications

High School Diploma