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Health Partner Engagement Coordinator III
CareSourceHealth Partner Engagement Coordinator providing administrative support and data management for providers in the healthcare sector. Manage relationships and contribute to improving provider satisfaction and operations.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide high-level administrative support, data management, and operational coordination to the Health Partner Engagement team.
- Maintain accuracy of electronic provider records, profiles, and demographics within databases.
- Provide direct support to providers regarding portal navigation and troubleshooting.
- Support Health Partner Engagement (HPE) team in maintaining and developing key relationships.
- Manage the HPE mailbox for provider and internal stakeholder inquiries and responses.
- Submit and track ServiceNow (SNOW) tickets to resolution and provide necessary follow-up to HPE team.
- Act as the HPLC liaison, providing support for provider credentialing, onboarding, and documentation.
- Work collaboratively with departmental staff and management personnel to ensure continuous performance improvement for provider satisfaction and internal operations.
- Pull and analyze provider claims trend data from Power BI to support provider education needs.
- Create, maintain, and update interactive Power BI dashboards specific to Market.
- Liaise with the MLSS team to access databases, and present data insights to HPE team and leadership.
- Assist in documenting provider concerns in applicable systems and provide support to resolve identified issues and potential risk.
- Perform all necessary duties to successfully support CareSource and Affiliate Companies contractual requirements with state and any other regulatory entities.
- Perform any other job related duties as requested.
Requirements
What you’ll need- High School or GED completion required
- Associates or Bachelor's degree in business, communications, or related field is preferred
- One (1) year of healthcare industry, account management or sales experience, preferably in the Healthcare field preferred
- Intermediate proficiency level with Microsoft Outlook, Word, and Excel
- Knowledgeable of Facets, Credentialing platforms, and Power BI
- High level of organizational skills with the ability to work directly with management teams in a fast-paced environment.
- Strong customer service skills
- Excellent written and oral communication skills
- Strong problem-solving skills
- Strong interpersonal skills
- Ability to work as a team
- Ability to manage multiple projects and prioritize
- Excellent research and analytical skills
Benefits
Comp & perks- Substantial and comprehensive total rewards package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementprovider credentialingprovider onboardingclaims trend analysisPower BIMicrosoft OutlookMicrosoft WordMicrosoft ExcelServiceNowdocumentation
Soft Skills
organizational skillscustomer service skillswritten communicationoral communicationproblem-solving skillsinterpersonal skillsteamworkproject managementprioritizationresearch skills
Certifications
High School diplomaGEDAssociates degreeBachelor's degree