Health Plan Sales Associate II
CareSource
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $41,200 - $66,000 per year
About the role
- Identify and educate consumers about the CareSource exchange product lines
- Generate enrollment leads and referrals
- Support enrollment of eligible consumers in the CareSource plan
- Facilitate enrollment growth in the product
- Assist prospective members with selecting and enrolling in the CareSource exchange health plan
- Educate members on benefits and services, plan premiums, co-pays and coinsurance
- Answer all Healthcare Exchange inquiries
- Assist with application process for enrollment
- Serve as a subject matter expert on CareSource exchange healthcare plans and product lines
- Assist members with navigating the healthcare system
- Order member ID cards
- Resolve pharmacy inquiries
- Resolve escalated member complaints
- Consult with support departments for expedited resolution
- Inform members of premium payment options
- Make proactive outbound sales calls based on identified leads or campaigns
- Ensure compliance with HIPAA and State/CMS requirements and regulations
- Maintain documentation of all communications with members and prospective members
- Build and strengthen member relationships by providing world class customer service
- Research, follow up, and resolve all open/pended issues in a timely manner
- Make contact with potential members and successfully quote their insurance premiums
- Service and provide information regarding applicable changes to their policy
- Adhere to all departmental and company policies and procedures
Requirements
- High School Diploma or General Equivalency Degree (GED) required
- Associate’s degree or equivalent years of relevant work experience preferred
- Minimum of three (3) years of customer service, sales support or other related experience required
- Commercial insurance sales experience preferred
- Computer proficiency with knowledge and experience in a Windows environment
- Typing speed of 35 words per minute (WPM)
- Strong written and verbal communication skills
- Professional phone etiquette
- Proper use of grammar
- Ability to work in a fast paced environment
- Adaptable to a constantly changing environment
- Solid self-management and time management skills
- Ability to work effectively independently and within a team environment
- Critical thinking and listening skills
- Decision making and problem solving skills
- Demonstrates confidence and positivity
- Sales skills to meet enrollment objectives
- Professional telemarketing skills
- Current, unrestricted State Insurance license in Accident and Health in state of practice within state(s) of assigned territory is /are required or ability to achieve license(s) within 30 days of hire
- Certification Requirement within state(s) of assigned territory: If a Federally-Facilitated Marketplace (FMM) State, certification from the Health Insurance Marketplace and annual recertification each year thereafter is required
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Bonuses
- Comprehensive total rewards package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesales supportcommercial insurance salestyping speed 35 WPMWindows environmentproblem solvingdecision makingcritical thinkingtime managementself-management
Soft Skills
strong written communicationstrong verbal communicationprofessional phone etiquetteadaptabilityconfidencepositivityteamworkindependencelistening skillssales skills
Certifications
State Insurance license in Accident and HealthHealth Insurance Marketplace certification