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Manager, Training
Carelon Global Solutions PhilippinesManager Training overseeing customer service unit at contact center operations. Responsible for auditing efficiency, establishing policies, and evaluating direct reports' performance.
About the role
Key responsibilities & impact- Provides oversight of a customer service unit
- May be responsible for establishing department policies and procedures
- Audits to monitor efficiency and compliance with policies; prepares specialized reports
- Hires, trains, coaches, counsels, and evaluates performance of direct reports
Requirements
What you’ll need- BA/BS
- 5 years in progressively complex customer service environment or any combination of education and experience
Benefits
Comp & perks- health and medical insurance
- rewards and recognition programs
- best-in-class amenities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
oversightestablishing policiesauditingmonitoring efficiencycompliancereport preparationhiringtrainingcoachingperformance evaluation
Certifications
BABS