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Enrollment Specialist
CareHarmonyEnrollment Specialist at CareHarmony making outbound calls to educate patients on Medicare-sponsored care coordination programs. Responsible for establishing rapport and tailoring messaging to patients.
About the role
Key responsibilities & impact- Work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program.
- Responsible for establishing rapport with potential patients and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance.
Requirements
What you’ll need- Strong people skills are required
- Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
- Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
- Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
- Proven ability be able to work within a team dynamic and be a leader
- Articulate a warm and professional etiquette when speaking on the phone to patients
- Possess high-quality data entry skills with the ability to multi-task
- Natural ability to express empathy with a patient-focused mindset and engagement
- Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
- Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
- Availability during business hours (8 am - 5:30 pm - CST.)
- Associate degree or higher
- US-Based
Benefits
Comp & perks- Health Benefits (core medical, dental, vision)
- 401k with match
- Paid Holidays
- Paid Time Off (PTO)
- Sick Time Off (STO)
- Full Time, 100% Remote
- Advancement Opportunities
ATS Keywords
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Hard Skills & Tools
data entrysalescall volume management
Soft Skills
people skillsadaptabilitycommunicationteamworkleadershipempathycreativitymulti-taskingrapport buildingpatient engagement
Certifications
Associate degree