Technical Writer II, Support Operations

CardWorks

Technical Writer II supporting technical writing needs and developing documentation at CardWorks. Gathering and organizing technical material to build comprehensive reports and support audit activities.

Posted 5/15/2026full-timeRemote • Florida, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support technical writing needs to facilitate daily business activities
Develop, document, and update existing policies and procedures to adapt to a growing business
Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
Provide current documentation, revision histories, and tracking information to support Audit activities
Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met

Requirements

What you’ll need

Capture meeting minutes and document action items
Support technical writing needs to facilitate daily business activities
Develop, document, and update existing policies and procedures to adapt to a growing business
Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the CardWorks organization
Provide current documentation, revision histories, and tracking information to support Audit activities
Support warehousing of all documents, reports, and artifacts
Ensure highest levels of accuracy, quality and effectiveness while scribing technical documents
Create QA checklists / run books for use by technical teams to facilitate improved and accurate job performance
Provide run decks minutes, action items, deliverables, and artifacts for all projects regardless of lifecycle stage, as needed
Update templates
Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met
Work with SMEs to research, gather, and document process and procedures for the Technical Operations group
Verify accuracy of documentation
Maintain revision history and document repository

Benefits

Comp & perks

Medical, Dental, and Vision (plus much more)
401(k) Plan with Company Match
Short- & Long-Term Disability
Wellness Programs
Group Life and AD&D Insurance
Paid Vacation, Sick Days and bank Holidays
Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writingdocumentationpolicy developmentreport buildingaudit supportQA checklistseditorial feedbackrevision history managementdocument organizationprocess documentation

Soft Skills

accuracyquality assuranceattention to detailorganizational skillscommunicationcollaborationtime managementproblem-solvingadaptabilityinterpersonal skills