Responsible for consolidating multiple Jira Service Desk instances and creating a unified, user friendly customer service desk to enhance the HPC organization’s service management capabilities and user experience.

Requirements

Must currently hold a Top Secret/SCI U.S. Government security clearance with a favorable Polygraph, therefore all candidates must be a U.S. citizen
Twenty (20) years' experience as a SE in programs and contracts of similar scope, type and complexity is required.
Demonstrated experience in planning and leading Systems Engineering efforts is required.
Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
Five (5) years of additional SE experience may be substituted for a bachelor's degree
Experience using the Linux CLI and Linux tools
Extensive experience with Jira Service Desk configuration, administration, and customization
Proficient in UI/UX design and development using relevant tools and frameworks
Experience with API integration and scripting (Bash, Python)
Excellent written and verbal communication skills with strong attention to detail
Experience using the Atlassian Tool Suite (JIRA, Confluence)

Benefits

Annual Salary: $130,000 - $270,000 (Depends on the Years of Experience)
Up to 20% 401k contribution (No Matching Required and Vested from Day 1)
Above Market Hourly Rates
$3,600 HSA Contribution
6 Weeks Paid Time Off
Company Paid Employee Medical/Dental/Vision Insurance/Life Insurance/Short-Term & Long-Term Disability/AD&D

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Systems EngineeringLinux CLIJira Service DeskUI/UX designAPI integrationscriptingBashPython

Soft Skills

written communicationverbal communicationattention to detailleadership

Certifications

Top Secret/SCI U.S. Government security clearancePolygraph