Utilization Manager, Appeals Technician

Capital Rx

Taking appeals requests and ensuring customer service for Judi Health's various business lines. Collaborating with appeals team to submit and verify appeals.

Posted 5/22/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for taking incoming requests for first, second level and external appeals while ensuring high level of customer service and maximizing productivity.
Work with appeals team for multiple lines of business such as Commercial, Exchange and Medicare, ensuring the proper submission of appeals for review by pharmacist and medical directors.
Maintain quality and productivity standards for all cases reviewed while meeting established turnaround time requirements.
Remain current on all communications and updated processes relayed through multiple communication channels and apply to daily responsibilities.
Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and policies.
Review all cases received, to verify if case meets qualifications for appeal review.
Performs triple check to ensure quality reviews and handling in accordance with policies and procedures.
Updates case types, sends appeal acknowledgements, and submits case information to independent review organizations.
Communicate effectively with appeal pharmacists regarding internal and external appeals.
Make verbal outreach attempts to obtain necessary information for case review and record accurate information obtained on the call.
Exhibit excellent phone and communication skills while providing complete and accurate information to members and providers.
Performs all other related duties as assigned

Requirements

What you’ll need

1 + years’ experience working as a certified pharmacy technician in a managed care or PBM setting required.
Active, unrestricted certified pharmacist technician license required.
Excellent organization details and strong detail orientation.
Strong oral and written communication skills.
Ability to work independently with minimal supervision, stay productive in a remote, high-volume, metric driven environment with shifting priorities.
Ability to work 12pm-9pm EST hours

Benefits

Comp & perks

Health insurance
Retirement plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case reviewappeal submissionquality reviewproductivity standardsHIPAA compliancecommunication skillsphone skillsdetail orientationremote workmetric driven environment

Soft Skills

customer serviceorganizationindependenceadaptabilitycommunicationteam collaborationproblem-solvingtime managementattention to detailverbal outreach

Certifications

certified pharmacy technician license