IT Support

• Research end user issues independently, when needed, and document/develop a solution per company standards
• Develop additional MDM automation to facilitate user onboarding
• Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software.
• Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business.
• Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc.
• Create Exchange rules to address spam/phishing emails as needed.
• Collaborate with the IT Engineering team to drive systemic improvements to email filtering system.
• Promptly respond to user requests via ticketing system/phone calls/IM
• Assist users with access/system issues
• Write and update documentation for user reference
• Help build and establish procedures for newly established team
• Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows).
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.

IT Help Desk Technician

Senior Audit Manager, Financial Services

Internal Audit Manager

Senior IT Support Associate

Audit Manager I – FRM – Liquidity