Senior Director, Business Innovation

Capital Blue Cross

Senior Director leading business innovation to enhance operational efficiency and customer experience at Capital Blue Cross. Focused on strategy alignment and process redesign for business outcomes.

Posted 7/21/2026full-timeHarrisburg • Pennsylvania • 🇺🇸 United StatesSenior💰 $142,390 - $268,270 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business transformation and operational excellence, with a strong focus on process improvement, automation, and customer experience initiatives. Proven ability to lead cross-functional teams, develop business cases, and implement strategic solutions that drive measurable impact.

Highest-signal resume keywords

Business TransformationProcess ImprovementChange ManagementLeadership ExperienceOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Case DevelopmentProcess RedesignOperational ImprovementImplementation ReadinessPerformance Measurement

Soft Skills

CollaborationCoachingCommunication

Tools & Technologies

Performance DashboardsAutomation ToolsData Analytics

Industry Keywords

Customer ExperienceOperational EfficiencyEnterprise TransformationComplianceRisk Management

About the role

Key responsibilities & impact

Lead the development and execution of a business innovation roadmap aligned to corporate strategy, administrative efficiency goals, customer experience priorities, and operational performance objectives
Partner with senior leaders and business owners to identify high-value opportunities for process redesign, automation readiness, workflow improvement, self-service, and operational simplification
Establish and manage a structured intake, and prioritization process for automation and innovation opportunities
Guide business teams through discovery, current-state assessment, future-state process design, business requirements definition, pilot planning, implementation readiness, change management, and post-implementation measurement
Translate operational pain points into clear business requirements and practical improvement opportunities
Collaborate with IT&D, data and analytics, security, privacy, legal, compliance, HR and enterprise risk teams
Develop and maintain performance dashboards and value realization reporting
Identify opportunities to standardize processes, reduce manual effort, eliminate duplication, improve controls, and build scalable business practices across functions
Build organizational capability by developing playbooks, toolkits, training, communication materials, and communities of practice
Manage, coach, and develop direct reports or project-based resources
Monitor external trends and emerging practices in automation, artificial intelligence, process improvement, customer service innovation, and operational model modernization

Requirements

What you’ll need

7 years' progressive experience in business transformation, operations, process improvement, innovation, strategy, consulting, customer experience, operational excellence, or related business functions
5 years' leadership experience managing teams, programs, cross-functional initiatives, or enterprise-level transformation efforts
Demonstrated experience developing business cases, prioritizing initiatives, leading implementation efforts, and measuring financial or operational impact
Experience partnering with technology, data and analytics, compliance, risk, and operational teams to define business needs, support implementation readiness, and drive adoption of business-led solutions
Experience leading business process redesign, operational improvement, customer experience initiatives, adoption planning, change management, benefits tracking, or enterprise transformation efforts preferred
Bachelor's degree in business administration, operations management, organizational leadership, or related field, or an additional 4 years of relevant professional experience in lieu of degree.

Benefits

Comp & perks

Medical, Dental & Vision coverage
Retirement Plan
Paid Time Off
Holidays
Volunteer time off
Incentive Plan
Tuition Reimbursement
Comprehensive benefits packaging