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Member Services Representative
Capital Blue CrossMember Services Representative handling customer inquiries through various channels. Engaging with members and providers to enhance their experience at Capital Blue Cross.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on customer retention and first call resolution. Proficient in managing various communication channels and maintaining positive customer relationships.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsMicrosoft Office ProficiencyBi-lingual (Spanish)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Reading SkillsBasic Arithmetic SkillsComputer Program Competency
Soft Skills
Professional InteractionRelationship ManagementProblem Resolution
Tools & Technologies
Microsoft OfficeInternet Browsers
Certifications & Qualifications
License To Sell
Industry Keywords
Customer RetentionFirst Call ResolutionEducational Meetings
About the role
Key responsibilities & impact- Manage telephone, electronic, and face-to-face interactions professionally and efficiently
- Present and discuss the products and services accurately to customers
- Focus on customer retention through first call resolution of concerns
- Maintain positive relationships with customers and take responsibility for their needs
- Support sales representatives by conducting educational meetings when business needs permit
- Complete ongoing training to stay updated on products and policies
- Recognize and alert supervisors of trends in customer calls
Requirements
What you’ll need- 1 year of customer service experience
- Basic reading and arithmetic skills
- Above average verbal and written communication skills
- Demonstrated competency in computer programs such as Microsoft Office and internet browsers
- Bi-lingual (Spanish) a plus
- License to sell (a plus, may be required for advanced positions)
Benefits
Comp & perks- Medical, Dental & Vision coverage
- Retirement Plan
- Paid Time Off
- Holidays
- Volunteer time off
- Incentive Plan
- Tuition Reimbursement
- Comprehensive benefits packaging