Continuous Improvement Analyst

Capital Blue Cross

Continuous Improvement Analyst at Capital Blue Cross analyzing business processes for operational efficiency. Involves cross-department collaboration, data analysis, and project management.

Posted 5/23/2026full-timeHarrisburg • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $55,100 - $103,810 per yearWebsite

About the role

Key responsibilities & impact

Participate in Department projects and process improvement/collaboration activities.
Communicate project status updates (verbally and in writing).
Capture necessary documentation related to activities.
Identify project risks and contingencies.
Conduct root cause analysis.
Identify and support process improvement opportunities.
Build strong working relationships with internal and external partners.
Facilitate meetings and prepare necessary documents such as agendas, minutes, etc.
Support department tracking through SharePoint sites, Teams, etc.
Keep management and business areas informed about delays, risks and impacts.
Collaborate with Operations Analytics & Reporting as required to support project/process improvement activities.
Develop high level technical knowledge, including an understanding of Operations data sources if required.
Ability to document and understand business reporting requirements as needed.

Requirements

What you’ll need

3 years experience in the health insurance industry or equivalent
Experience participating in projects, process analysis or improvement preferred
Bachelor's degree preferred
Certification (or certification in progress) in Lean or Six Sigma (Yellow or Green Belt) or project management a plus
Knowledge of the health care industry and/or Capital corporate structure, including standards, policies, and business practices is beneficial

Benefits

Comp & perks

Medical, Dental & Vision coverage
Retirement Plan
Generous time off including Paid Time Off
Holidays
Volunteer time off
Incentive Plan
Tuition Reimbursement
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process improvementroot cause analysisbusiness reporting requirementsproject management

Soft Skills

communicationcollaborationrelationship buildingfacilitationdocumentation

Certifications

Lean certificationSix Sigma certificationproject management certification