IT Support Specialist II – Microsoft 365, Intune

Capital Blue Cross

IT Support Specialist providing technical support to end users for desktop services at Capital Blue Cross. Responsibilities include remote and on-site support for various hardware and software applications.

Posted 5/6/2026full-timeHarrisburg • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $55,100 - $103,810 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support to the Plan's end user community in the use of available Desktop Services products
Provide remote or on-site support for desktops, laptops, mobile devices, telephones, printers, video conferencing, asset management systems
Maintain consistent quality and conform to written standards in all manner of work
Operate in a manner which seeks out issue resolution, using data, reporting, and automation
Provides support in areas of monitoring and maintaining systems, applications, assets, and updates
Develop and Maintain Automation of Processes and Procedures on all platforms and systems
Maintain knowledge of technology through research and attendance at vendor seminars

Requirements

What you’ll need

5 years’ work experience in a desktop computing support environment
Technical understanding in configuration, setup, testing, and deployment of desktop hardware
Ability to communicate effectively and professionally both verbally and in writing
Demonstrates strong analytical and problem solving skills
Technical understanding and 1 year work experience with Microsoft Windows sysprep
Technical understanding and 1 year work experience administering Windows Group Policy (GPO)
Bachelor’s Degree or two years post high school education, or a combination of work experience and education

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Retirement Plan
Generous time off including Paid Time Off
Holidays
Volunteer time off
Incentive Plan
Tuition Reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop supporthardware configurationWindows sysprepWindows Group Policyautomation of processessystem monitoringapplication maintenanceasset managementremote supporttechnical support

Soft Skills

analytical skillsproblem solvingeffective communicationprofessionalism