Program Manager

• Plan, manage and facilitate the successful execution of program timelines and milestones
• Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes
• Actively track all activities and their status; accountable for critical project deadlines and tasks
• Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
• Prepare work schedule and timelines with the customer and the extended team
• Anticipate and mitigate potential issues with project delivery
• Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
• Maintain up to date documentation and communicate findings to key stakeholders
• Regularly communicate project status and circulate project information to the team
• Obtain final sign-off and ensure customers are fully satisfied with project completion
• Prepare and ensure seamless handoff of newly implemented customers to the operations team

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