Customer Care Advisor
Canadian Fiber Optics
full-time
Posted on:
Location Type: Hybrid
Location: Grande Prairie • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
- Troubleshoot and resolve technical issues, including Wi-Fi connectivity and service interruptions.
- Guide customers through service upgrades and activate new features as needed.
- Retain customers by offering solutions and alternatives during cancellation inquiries.
- Handle account setup, deactivation, billing inquiries, and payment processing.
- Document customer interactions and updates accurately in the CRM system.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Participate actively in ongoing training and skill development sessions.
- Stay informed about product updates, promotions, and new services.
- Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
- Handle inbound sales calls and close service agreements when appropriate.
Requirements
- A minimum of 2 years experience in a similar role
- Experienced in customer service, technical support, or sales
- Excellent communication skills, both verbal and written
- Strong organizational and time management abilities
- Confident problem-solver with strong attention to detail
- Comfortable managing multiple tasks in a fast-paced environment
- Team player with the ability to work independently
- Adaptable and responsive to changing business needs
Benefits
- Competitive wages – including strong commission-based compensation
- Many opportunities to learn and grow
- Safe work environment
- Engaging team culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportbillingcollectionsWi-Fi troubleshootingservice upgradespayment processingCRM documentationcustomer satisfaction metricssales agreements
Soft skills
communication skillsorganizational abilitiestime managementproblem-solvingattention to detailmultitaskingteam playerindependenceadaptability