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Technical Field Support Analyst
Canadian Blood ServicesTechnical Field Support Analyst providing IT support for Canadian Blood Services operations. Responsible for coordination and management of IT support services and field operations in Brampton, Ontario.
About the role
Key responsibilities & impact- Responsible for the coordination and management of field location Information Technology support services and staff.
- Provide field location records management services.
- Support project management office (PMO) with the implementation of new equipment or processes.
- Perform field information technology support for Canadian Blood Services sites.
- Handle the storage, retrieval, and disposition of records at the site level.
Requirements
What you’ll need- Graduate from a recognized post-secondary information technology program/institution or related field.
- Minimum of three years of experience in the IT Field with desktop support.
- Experience in a computer services/support role in a regulated environment.
- Three years' previous experience providing customer support and vendor management in an operations environment.
Benefits
Comp & perks- Percentage in lieu of benefits and vacation.
- Defined benefit pension plan.
- Employee discounts, wellness programs and professional resources.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop supportrecords managementproject managementIT supportvendor management
Soft Skills
coordinationmanagementcustomer support
Certifications
post-secondary information technology program