Junior/Mid-Level Computer Support Analyst

Campsoft

Analista de Suporte Computacional overseeing client implementation processes for technology and digital education company. Creating knowledge bases and supporting internal teams in problem resolution.

Posted 4/12/2026full-timeSão Paulo • 🇧🇷 BrazilJunior💰 R$2,500 - R$3,500 per monthWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Guide clients through all stages of implementation, ensuring processes are clear and well documented;
Create and maintain a knowledge base with tutorials, guides, and FAQs to support clients and internal teams;
Identify and resolve lower-complexity technical issues, using SQL for database queries and validations;
Escalate more complex requests to responsible teams, clearly documenting incidents;
Collaborate with other departments and suggest improvements to integration processes.

Requirements

What you’ll need

Degree in IT, Networks, Information Systems, or related fields.
Basic knowledge of SQL;
Basic knowledge of APIs and Webhooks;
Basic knowledge of ERP systems;
Experience with customer support/helpdesk tools;
Comfortable conducting video calls with clients to perform implementation of the digital product integration system;
Good verbal and written communication for resolving Tier 1, 2 and 3 tickets;
Knowledge of configuration, validation, and testing of integration flows and inter-platform communication.

Benefits

Comp & perks

Education assistance
Meal allowance
Cultural allowance
Transportation allowance
Health allowance
Meal voucher
Career development plan
Life insurance
Mobility allowance
Telemedicine

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLAPIsWebhooksERP systemsconfigurationvalidationtestingintegration flowsinter-platform communication

Soft Skills

communicationcustomer supportcollaborationproblem-solving