Guide clients through all stages of implementation, ensuring processes are clear and well documented;
Create and maintain a knowledge base with tutorials, guides, and FAQs to support clients and internal teams;
Identify and resolve lower-complexity technical issues, using SQL for database queries and validations;
Escalate more complex requests to responsible teams, clearly documenting incidents;
Collaborate with other departments and suggest improvements to integration processes.

Requirements

Degree in IT, Networks, Information Systems, or related fields.
Basic knowledge of SQL;
Basic knowledge of APIs and Webhooks;
Basic knowledge of ERP systems;
Experience with customer support/helpdesk tools;
Comfortable conducting video calls with clients to perform implementation of the digital product integration system;
Good verbal and written communication for resolving Tier 1, 2 and 3 tickets;
Knowledge of configuration, validation, and testing of integration flows and inter-platform communication.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLAPIsWebhooksERP systemsconfigurationvalidationtestingintegration flowsinter-platform communication

Soft Skills

communicationcustomer supportcollaborationproblem-solving