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C
IT Help Desk Technician
Campbell ClinicIT Help Desk Technician providing first-line technical support at Campbell Clinic. Troubleshooting hardware, software, Microsoft 365, printing, and application issues for healthcare staff.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting and resolving IT support issues, with a strong focus on customer experience and documentation. Capable of providing user education on technologies and adhering to departmental processes and service level expectations.
Highest-signal resume keywords
IT Support ExperienceMicrosoft Windows Desktop Operating SystemsMicrosoft Office SuiteNetwork Printing and QueuingTroubleshooting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingDocumentationUser EducationIncident ManagementBasic NetworkingMicrosoft 365Application SupportRemote Control SoftwareAdvanced Networking MethodologiesOperating Systems
Soft Skills
Customer ServiceCommunicationTeam CollaborationProblem SolvingContinuous Improvement
Tools & Technologies
Ticketing SystemIT Knowledge BaseVNCSmart Phone IOS/AndroidMicrosoft Active Directory
Industry Keywords
MISCSEngineering TechnologyHelp DeskService Level Expectations
Tech Stack
Tools & technologiesAndroidiOSTCP/IP
About the role
Key responsibilities & impact- Serve as the first point of contact for IT support requests
- Respond to Help Desk tickets, phone calls, emails, and walk-up requests
- Troubleshoot and resolve common hardware, software, printing, Microsoft 365, and application issues
- Document incidents, troubleshooting steps, and resolutions in the ticketing system
- Escalate issues to the appropriate support tier while maintaining ownership of the customer experience
- Follow up with end users to confirm satisfactory resolution
- Contribute to and use the IT Knowledge Base
- Provide basic user education on supported technologies and best practices
- Follow departmental processes, documentation standards, and service level expectations
- Participate in team meetings, training, and continuous improvement initiatives
- Perform other duties as assigned
Requirements
What you’ll need- High School Graduate or General Education Degree (GED) required
- Associate's Degree (two year college or technical school) or Work Equivalent in MIS, CS or Engineering Technology
- Bachelor's Degree (four year college or technical school) in MIS, CS or Engineering preferred
- 1 year of experience in MIS, CS or Engineering Technology
- Microsoft Windows Desktop Operating Systems required
- Microsoft Office Suite required
- Network Printing and Queuing required
- Smart Phone IOS/Android required
- Microsoft Windows Server Operating Systems recommended
- Microsoft Active Directory recommended
- Advanced networking methodologies (TCP/IP) recommended
- VNC or similar remote control software highly recommended
- Ability to perform essential functions with or without reasonable accommodation
Benefits
Comp & perks- Medical / Dental / Vision Insurance
- HRA Option
- Flexible Spending Account
- Basic Life Insurance
- Voluntary Life Insurance Option
- Long-Term Disability
- Voluntary Short-Term Disability
- Accident Insurance
- Critical Illness Insurance
- 401(k) Plan Matching + Profit Sharing
- Employee Assistance Program
- Paid Time Off
- 8 Paid Holidays