Customer Success Manager

Cambridge Intelligence

Customer Success Manager ensuring strong relationships and support for clients using data visualization products. Onboarding and managing accounts to maximize customer satisfaction.

Posted 5/18/2026full-timeCambridge • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with customers
Onboard new customers and manage key accounts
Host product update/roadmap sessions
Follow up with customers on ad hoc support incidents
Collaborate with Head of Customer Success regarding any issues

Requirements

What you’ll need

Account management experience
Technical appreciation for software and web technologies
Experience working in a customer success or renewals role
Ability to communicate easily at all levels
Experience negotiating and managing commercial agreements
Experience working with data visualization products or web related technologies

Benefits

Comp & perks

Pension – up to 6% employer contribution
Medical and dental insurance (BUPA)
Hybrid working – typically 3 days in the office during onboarding, then 1–2 days per week
Up to 12% discretionary bonus
25 days annual leave
5 days of professional development paid for by the company
Death in service benefit
Flexible holiday benefits
Cycle scheme (fully funded by the company)
EV scheme (conditions apply)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementdata visualizationsoftware technologiesweb technologiesnegotiating commercial agreements

Soft Skills

relationship buildingcustomer onboardingcommunicationcollaboration