Senior Business Manager – Complaints Strategy & Insights
Capital One
Clinical Business Enablement Manager
Cambia Health Solutions
full-time
Posted on:
Location: Idaho, Oregon, Utah, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $134,300 - $181,700 per year
Job Level
SeniorLead
Tech Stack
PMPSaltStack
About the role
- Strategic Leadership & Planning: Collaborates with division leadership to establish strategic vision and long-term departmental goals while maintaining operational agility
- Process Innovation & Value Stream Optimization: Champions development and implementation of innovative processes that enhance clinical operations, member experience, provider satisfaction, and care delivery effectiveness
- Business Intelligence & Performance Management: Proactively gathers insights from operational systems, members, providers, and stakeholders to establish data-driven, prioritized operational solutions
- Business Case Development & Requirements Management: Facilitates comprehensive business case development for strategic projects, including solution analysis, vendor engagement, financial analysis, and detailed business requirements
- Strategic Communication & Analytics: Develops compelling, data-driven narratives through advanced analytics, business case scenarios, and executive presentations that influence strategic decision-making across complex, highly interfaced, and rapidly evolving technical environments
- Team Leadership & Development: Provides comprehensive people leadership including performance management, talent development, recruitment, coaching, and retention strategies for a distributed team of clinical business analysts and process improvement specialists
Requirements
- Bachelor's degree in Business, Engineering, Healthcare Administration, Finance, or related field
- Ten years of experience in healthcare process improvement, performance improvement business consulting, or general management with experience leading, developing and managing process improvement initiatives or a similar position or equivalent combination of education and experience
- MBA is preferable but not required
- Lean/Six Sigma Black Belt, BPM/CBPP, or equivalent is required
- Certifications in one or more of the following preferred: Change Management or Project/Program Management (PMP/PGMP)
