Support Specialist

CallRevu

Support Specialist providing technical support for CallRevu's automotive solutions via phone, email, and chat. Ensuring high customer satisfaction through effective issue resolution and service follow-up.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide customer-first focused technical support to assist dealers with issues incurred when using CallRevu’s products.
Communicate with customers via phone, email, and/or chat to perform initial triage to determine the level of support required.
Troubleshoot, diagnose, and resolve technical issues for customers, ensuring proper documentation and follow up on all tickets through to resolution.
Receive and respond to inbound phone calls, emails, and chat messages to assist with technical questions and/or concerns to enable customers to understand, navigate, and utilize all CallRevu’s products.
Prioritize and close tickets according to customer requirements and existing tickets, ensuring thorough documentation and issue resolution.
Ensure timely and thorough communication with customers and internal team members on the status of all tickets.
Follows up with customers to provide status updates as appropriate.
Provide assistance to new and existing customers with their needs, including, but not limited to, creating new phone numbers and/or logins.
Proactively engage new customers to ensure products are working as they should.
Respond to and complete requests from internal team members on the Client Services, Onboarding, and Sales teams.

Requirements

What you’ll need

High School diploma required.
Bachelor’s degree or equivalent combination of education and work experience is preferred.
At least 1 to 3 years of customer/technical support experience in a technology company with a proven track record and ability to deliver an exceptional customer experience.
Prior SaaS industry experience a plus.
A+ Certification and/or Network + Certification preferred.
Ability to diagnose, troubleshoot, and resolve basic technical support issues with the ability to escalate issues to a higher level as appropriate.
Prior experience working with CRM software preferred.
Strong computer skills with the ability to navigate and become an expert on multiple applications and programs.
Intermediate to advanced knowledge of Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
Ability to build strong working relationships, follow up on requests, and complete tasks and projects according to established priorities.
Strong analytical and listening skills with the ability to collect information by asking appropriate questions, analyzing the information, and providing resolution.
Excellent communication skills with the ability to communicate both verbally and in writing in a manner that breaks down technical language so it can be easily understood by a non-technical end-user.
Strong organizational skills with the ability to manage multiple projects and tasks simultaneously, while maintaining a forward-thinking mindset to anticipate upcoming needs of CallRevu’s customers.
Strong attention to detail and the ability to multi-task and respond to changing needs as they present in a fast-paced environment.
Ability to work both independently, and as part of a team.
Ability to be self-managed to meet required deadlines and respond to customers according to company defined time frames in a remote work environment without external distractions.
Ability to work during non-traditional business hours (i.e. nights, weekends, and holiday) as needed.

Benefits

Comp & perks

A Collaborative Culture: We value your ideas and contributions, fostering a supportive and inclusive environment.
Cutting-Edge Technology: Work with innovative solutions that are transforming the automotive industry.
Competitive Compensation: Enjoy a comprehensive benefits package and ample opportunities for professional growth.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingdiagnosingresolving technical issuesCRM softwareMicrosoft OfficeA+ CertificationNetwork+ CertificationSaaS experiencecustomer experience

Soft Skills

communication skillsanalytical skillslistening skillsorganizational skillsattention to detailrelationship buildingmulti-taskingself-managementproblem-solvingtime management

Certifications

A+ CertificationNetwork+ Certification