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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Manage and customize Salesforce to support business requirements, including fields, workflows, automation, reports, dashboards, record types, and security settings.
- Perform regular system maintenance, including performance monitoring, health checks, security reviews, and compliance with data privacy policies.
- Create and maintain Lightning pages, dashboards, and reports to provide actionable insights for various teams.
- Develop and maintain end-state solution architecture for multi-cloud use cases, visually articulating solutions and ensuring system scalability.
- Ensure accurate and efficient data entry, imports/exports, and bulk data operations while maintaining data integrity.
- Leverage advanced Excel skills (e.g., VLOOKUP, PivotTables, formulas) to manipulate, analyze, and visualize large datasets for executive reporting and business insights.
- Create and update training materials and documentation; host training sessions to ensure effective user adoption and process compliance.
- Serve as the first point of escalation for junior Salesforce resources, assisting with troubleshooting and knowledge sharing.
- Manage assigned Salesforce Helpdesk cases, focusing on escalations beyond Tier 1 support.
- Monitor Salesforce product releases, assess their impact on system functionality, and proactively implement necessary enhancements.
- Participate in Agile sprints, managing assigned Salesforce-related projects, ensuring timely completion, and aligning deliverables with sprint objectives.
- Oversee operational quality and maintenance of integration applications, collaborating with third-party vendors and internal development teams.
- Act as the primary point of contact for Salesforce vendors, coordinating development projects, communicating business needs, and performing QA on delivered solutions.
- Identify and gather user and stakeholder requirements to enhance workflows, automation, and overall system efficiency.
- Participate in technical implementation, testing automation, duplicate rule management, and ongoing system optimization.
Requirements
What you’ll need- 2+ years of experience as a Junior Salesforce Administrator or equivalent experience with a CRM system.
- Strong technical aptitude with a deep understanding of Salesforce configuration, workflow automation, triggers, validation rules, permissions, and security models.
- Proficiency in Microsoft Excel, including advanced functions (e.g., VLOOKUP, PivotTables, formulas).
- Excellent organizational, analytical, and time management skills with the ability to work both independently and collaboratively.
- Experience with data imports, exports, cleansing, and governance.
- Ability to troubleshoot technical issues, analyze business requirements, and implement scalable solutions.
- Strong communication skills to collaborate effectively across teams and train end users.
- Experience managing third-party integrations and working with API-based applications.
- Salesforce Administrator certification (preferred but not required).
- Bachelor’s Degree or equivalent experience in business and technology.
Benefits
Comp & perks- 2023 AWA Rising Star Award
- Innovative workplace environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce configurationworkflow automationtriggersvalidation rulespermissionssecurity modelsdata importsdata exportsdata cleansingdata governance
Soft Skills
organizational skillsanalytical skillstime managementtroubleshootingcommunication skillscollaborationtrainingknowledge sharinguser adoptionprocess compliance
Certifications
Salesforce Administrator certificationBachelor’s Degree