Head of Customer Success – EMEA
Cadmus
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- - Driving University Transformation
- - Pioneer the Cadmus Journey: Lead the full, end-to-end implementation and seamless integration of the Cadmus platform across our UK partner universities, ensuring flawless technical and academic alignment with institutional systems and crucial academic calendars.
- - Orchestrate Successful Rollouts: Collaborate expertly with university IT and dedicated project teams, meticulously coordinating rollout planning and delivering comprehensive, high-impact stakeholder enablement across central administration and academic faculties.
- - Forging Strategic Alliances
- - Champion Senior Relationships: Cultivate and nurture robust strategic partnerships with senior leaders in teaching and learning, positioning Cadmus as a vital partner in academic innovation.
- - Design the Future of Pedagogy: Facilitate high-level, consultative conversations to deeply understand institutional challenges and collaboratively design scalable, pedagogically aligned solutions that drive measurable change.
- - Report & Accelerate Value: Lead critical product roadmap discussions, transparently report on implementation milestones, and conduct insightful Quarterly Business Reviews (QBRs) to powerfully reinforce the platform’s value and proactively identify opportunities for strategic growth.
- - Elevating Educator Impact
- - Inspire Academic Excellence: Design and deliver cutting-edge, high-impact training and professional learning programs, grounded in the latest evidence-based teaching practices, to empower educators.
- - Redefine Assessment Quality: Actively support educators in designing superior, authentic assessments that are both resilient to integrity risks and powerfully promote deep student skill development and success.
- - Guide and Optimise Practice: Provide ongoing, tailored guidance, deliver compelling usage insights and analytics, and lead post-semester review sessions to continuously drive organic adoption and elevate teaching quality across departments.
- - Leading a High-Performance Team
- - Build and Empower a World-Class Team: Recruit, onboard, and directly lead a dynamic team of Learning Design Managers, setting the standard for academic support and enablement.
- - Cultivate Growth: Coach and mentor team members through structured feedback loops and personalised development plans, fostering a high-calibre culture of unparalleled service and cutting-edge pedagogical expertise.
Requirements
- - You have worked in higher education, EdTech, or similar industry.
- - Experienced in customer success / full ownership responsibility for managing customers
- - Enthusiasm for learning to design and deliver engaging training sessions or workshops.
- - Aptitude for building positive relationships with individuals in various settings.
- - Interest in developing and evaluating assessments that support learning objectives.
- - Detail-oriented approach to problem-solving and a desire to provide excellent user support.
Benefits
- - This role is open to candidates across the UK and required to be in the London office 2 days/week.
- - Learning allowances; because we don’t just have words on a website, we genuinely do what we say and provide educational opportunities to all (including the Cadmus team).
- - A diverse and inclusive workplace where there are no barriers to anyone succeeding.
- - A surrounding team of mission-driven individuals who genuinely love what they do.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
implementationintegrationtraining designassessment designdata analyticsproject managementstakeholder engagementpedagogical alignmentcustomer success managementuser support
Soft skills
relationship buildingcoachingmentoringproblem-solvingcommunicationcollaborationleadershipdetail-orientedstrategic thinkinginspiration