Unified Communications Engineer

CACI International Inc

Unified Communications Streaming Engineer handling complex technical challenges and leading UC implementations. Responsible for optimizing communication services and mentoring junior staff in a high-security environment.

Posted 7/23/2026full-timeWashington, DC • District of Columbia, Florida, Tennessee, Virginia, Washington • 🇺🇸 United StatesSeniorLead💰 $90,300 - $189,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Unified Communications (UC) solutions, including VoIP and SIP, while ensuring compliance with security protocols and industry standards. Proven ability to lead technical projects, mentor staff, and optimize communication services across enterprise environments.

Highest-signal resume keywords

Unified Communications Solutions DevelopmentCisco Unified Communications Manager (CUCM)Security Protocols and Compliance (NIST, DoD)Troubleshooting and Problem-SolvingTechnical Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VoIPSIPCloud-Based Communication PlatformsSystem UpgradesRoot Cause AnalysisTechnical Refresh ProjectsKnowledge ManagementStandard Operating Procedures (SOPs)System IntegrationEmerging UC Technologies

Soft Skills

CollaborationIndependent WorkLeadership

Tools & Technologies

Cisco Unified Communications Manager (CUCM)Knowledge DatabaseNetwork Troubleshooting ToolsProject Management Tools

Certifications & Qualifications

Active TS/SCI ClearanceIAT Level II (Ex: Security+)CCNA (Must Obtain Within 60 Days)

Industry Keywords

Unified CommunicationsTechnical ChallengesCommunication Services OptimizationSystem Accessibility IssuesVendor Collaboration

Tech Stack

Tools & technologies

CloudiOSTypeScriptVoIP

About the role

Key responsibilities & impact

Handle complex technical challenges, lead UC implementations, and oversee platform upgrades
Ensure optimized communication services across the enterprise
Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms
Lead engineering designs and technical refresh projects that directly impact mission success
Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations
Work closely with security teams, network engineers, and support staff to improve system integration
Troubleshoot system failures and accessibility issues
Draft Standard Operating Procedures (SOPs) for UC operations
Develop and maintain knowledge base articles, handling 'how to' inquiries
Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems
Support UC Knowledge Management (KM) by entering solutions into the knowledge database
Make recommendations to enhance efficiency in UC monitoring, management, and overall operations
Implement emerging UC technologies
Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)
Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource
Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff
Conduct root cause analysis
Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs)
Mentor junior staff, provide leadership in UC implementations, and optimize system performance
Participate in project management for major upgrades and refresh cycles

Requirements

What you’ll need

Active TS/SCI with poly clearance OR TS/SCI clearance with the ability to obtain a polygraph prior to starting
10+ years of relevant work experience (Bachelors degree can be substituted for 4 years of work experience; Associates can be substituted for 2 years of work experience)
IAT Level II (Ex: Security+)
CCNA (Must obtain within 60 days of hire)
Strong troubleshooting and problem-solving skills
Ability to work independently and provide technical leadership

Benefits

Comp & perks

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits