System Administrator 3 – Tier 2, Remote Desktop Team

CACI International Inc

System Administrator responsible for technical support and troubleshooting on Remote Desktop Team. Ensuring efficient functionality of network, desktop, and systems hardware in Annapolis Junction, MD.

Posted 7/1/2026full-timeAnnapolis Junction • Maryland • 🇺🇸 United StatesSeniorLead💰 $86,600 - $181,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and troubleshooting for network, desktop, and systems hardware and software, with a strong focus on remote assistance and cloud infrastructure problem resolution. Holds relevant certifications and possesses extensive experience in system hardware and remote desktop support.

Highest-signal resume keywords

TS/SCI ClearanceRemote Assistance ExperienceCompTIA A+ CE CertificationCompTIA Network+ CE CertificationExcellent System Hardware Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportTroubleshootingDiagnostic TechniquesCloud Infrastructure Problem ResolutionRemote Desktop Support

Soft Skills

CoachingGuidance

Tools & Technologies

Desktop MirroringRemote Access Applications

Certifications & Qualifications

DoD 8570 IA Type Certification IAT Level 1CompTIA A+ CECompTIA Network+ CE

Industry Keywords

Helpdesk SupportSystem HardwareRemote SupportDoD Compliance

Tech Stack

Tools & technologies

CloudTypeScript

About the role

Key responsibilities & impact

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

Requirements

What you’ll need

Must have a current and active (no waiver) TS/SCI with Full Scope Poly
HS or GED and 20 years
Bachelor's Degree and 15 years
Excellent System Hardware Skills
Remote Assistance experience
Excellent Remote Desktop qualifications and experience
DoD 8570 IA Type certification IAT Level 1
DoD 8570 CE Certification Requirements: CompTIA A+ CE CompTIA Network+ CE

Benefits

Comp & perks

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits