System Administrator 2 – Tier 2 Remote Desktop Team

CACI International Inc

System Administrator providing technical support and troubleshooting in a remote desktop team. Working shifts and collaborating to resolve issues in network and systems hardware and software.

Posted 7/1/2026full-timeAnnapolis Junction • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $86,600 - $181,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for network, desktop, and systems hardware and software, with a strong focus on remote assistance and troubleshooting. Holds relevant certifications and possesses a customer-oriented approach to mission accomplishment.

Highest-signal resume keywords

TS/SCI With PolyCompTIA A+ CECompTIA Network+ CERemote AssistanceDoD 8570 IA Type IAT Level 1

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingSystems Hardware KnowledgeDiagnostic TechniquesCloud Infrastructure Support

Soft Skills

CoachingSelf-StarterCustomer Oriented

Tools & Technologies

Remote DesktopDesktop MirroringRemote Access Applications

Certifications & Qualifications

CompTIA A+ CECompTIA Network+ CEDoD 8570 IA Type IAT Level 1

Industry Keywords

TS/SCIPolygraphHelpdesk SupportMission Accomplishment

Tech Stack

Tools & technologies

CloudTypeScript

About the role

Key responsibilities & impact

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Able to work shifts Wed-Sun 2pm-10pm

Requirements

What you’ll need

TS/SCI with Poly
Excellent systems hardware knowledge
Remote Assistance
Remote Desktop
DoD 8570 IA Type IAT Level 1
CompTIA A+ CE
CompTIA Network+ CE
Self-starter
Customer oriented and dedicated to mission accomplishment

Benefits

Comp & perks

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits