System Administrator 2 – Tier 2 Remote Desktop Team

CACI International Inc

System Administrator providing technical support and troubleshooting in a remote desktop team. Working shifts and collaborating to resolve issues in network and systems hardware and software.

Posted 7/1/2026full-timeAnnapolis Junction • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $86,600 - $181,800 per yearWebsite

Tech Stack

Tools & technologies

CloudTypeScript

About the role

Key responsibilities & impact

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Able to work shifts Wed-Sun 2pm-10pm

Requirements

What you’ll need

TS/SCI with Poly
Excellent systems hardware knowledge
Remote Assistance
Remote Desktop
DoD 8570 IA Type IAT Level 1
CompTIA A+ CE
CompTIA Network+ CE
Self-starter
Customer oriented and dedicated to mission accomplishment

Benefits

Comp & perks

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportTroubleshootingSystems Hardware KnowledgeDiagnostic TechniquesCloud Infrastructure Support

Soft Skills

CoachingSelf-StarterCustomer Oriented

Certifications

CompTIA A+ CECompTIA Network+ CEDoD 8570 IA Type IAT Level 1