CACI International Inc

ServiceNow Administrator

CACI International Inc

full-time

Posted on:

Location Type: Office

Location: Scott AFB • Illinois • 🇺🇸 United States

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Salary

💰 $61,600 - $129,300 per year

Job Level

Mid-LevelSenior

Tech Stack

JavaScriptMySQLOracleServiceNowSOAP

About the role

  • Configure and maintain the ServiceNow SPM/EAP modules, including workflows, business rules, and UI policies to align with SAFe practices.
  • Manage user access, roles, and permissions, to ensure users have the correct access to the platform's features and data.
  • Build and maintain custom dashboards, reports, and visualizations to provide actionable insights into Agile/SAFe portfolio execution and delivery performance.
  • Develop and support integrations between ServiceNow and external systems (e.g., DevOps toolchains) to enable end-to-end portfolio traceability.
  • Partner with business stakeholders, senior leadership, and Agile teams to gather requirements, define process maps, and configure ServiceNow solutions aligned to SAFe’s portfolio, ART and Team structures.
  • Support standardization of processes and enforce enterprise-wide Agile practices within ServiceNow EAP to improve portfolio transparency and flow.
  • Troubleshoot, investigate, and resolve platform issues, while providing ongoing technical support and guidance to end users.
  • Create and maintain comprehensive documentation, user guides, and training materials to improve adoption and support self-service.
  • Provide expert advice and consultation on technical and functional aspects of ServiceNow SPM/EAP, ensuring scalability and enterprise readiness.
  • Collaborate on tool evaluations, testing, and recommendations for new features, plug-ins, or upgrades to enhance platform capability.
  • Ensure timely delivery of configurations and enhancements in line with PI and Sprint cadence, managing multiple priorities in a fast-paced environment.

Requirements

  • Must be a U.S. Citizen with the ability to pass background investigation that includes, but are not limited to: 3-year check for felony convictions
  • 1 year check for illegal drug use
  • 1 year check for misconduct such as theft or fraud
  • Bachelor's degree in Computer Science, Software Engineering, Information Management Systems or a related discipline (equivalent combination of education and professional experience may be considered in lieu of degree)
  • 5+ years of experience as a ServiceNow Developer or Administrator
  • 5+ years of experience in a SAFe or Agile environment
  • Advanced experience with ServiceNow implementations
  • ServiceNow Application Developer certification
  • Experience with extending the ServiceNow schema to custom applications
  • Strong background with relational databases (e.g. MySQL, Oracle)
  • Business Rules, Script Includes, UI Actions, Scheduled Jobs experience - all scripted aspects of the ServiceNow system
  • ServiceNow client and server-side JavaScript and the ServiceNow APIs expertise
  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST
  • SSO-SAML Setup and Integration of ServiceNow to Other Applications
  • Customizing ServiceNow using UI Pages, UI Macro, CMS using CSS, HTML, Jelly, Service Portal, or other equivalent experience
  • Experience presenting and conducting demo reviews with client stakeholders
Benefits
  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow SPMServiceNow EAPAgileSAFeJavaScriptRESTSOAPMySQLOracleBusiness Rules
Soft skills
collaborationcommunicationproblem-solvingtechnical supportdocumentationtrainingstakeholder engagementprocess mappingprioritizationadaptability
Certifications
ServiceNow Application Developer