Senior ServiceNow SPM Developer
Citizant
ITSMJavaScriptServiceNowSOAP
Senior ServiceNow SAM Developer
CACI International Inc
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $90,300 - $189,600 per year
Job Level
Senior
Tech Stack
ITSMJavaScriptOracleServiceNowSOAPVMware
About the role
- Design, develop, configure, and customize the ServiceNow SAM Pro module
- Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro
- Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies
- Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro
- Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods
- Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro
- Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance
- Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features
- Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module
- Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability
- Provide expert-level support and guidance to SAM analysts and other stakeholders
- Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows
- Work closely with IT Asset Managers, Procurement, Finance, and other IT teams
Requirements
- Current Secret Security Clearance (highly desired) or the ability to obtain/maintain Secret clearance
- 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience)
- 5+ years of hands-on experience as a ServiceNow Developer/Engineer
- 3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro
- Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements
- Strong proficiency in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks
- Deep understanding of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM
- Experience with ServiceNow integrations (e.g., Integration Hub, custom integrations)
- Familiarity with various software licensing models (e.g., per-user, per-device, per-core, server/CAL, PVU, socket)
- Experience with discovery tools (e.g. MECM, AD, ServiceNow Discovery) and integrating their data into ServiceNow
- Excellent analytical, problem-solving, and critical thinking skills
- Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Ability to work independently and as part of a team in a fast-paced, dynamic environment
- High attention to detail and commitment to quality
Benefits
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow SAM ProJavaScriptREST APIsSOAP APIsServiceNow scripting languagesServiceNow platform architecturenormalizationreconciliationperformance tuningtroubleshooting
Soft skills
analytical skillsproblem-solving skillscritical thinking skillscommunication skillsinterpersonal skillsattention to detailcommitment to qualityability to work independentlyteam collaborationability to explain technical concepts
Certifications
Secret Security Clearance
