ServiceNow

• Design, develop, configure, and customize the ServiceNow SAM Pro module
• Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro
• Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies
• Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro
• Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods
• Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro
• Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance
• Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features
• Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module
• Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability
• Provide expert-level support and guidance to SAM analysts and other stakeholders
• Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows
• Work closely with IT Asset Managers, Procurement, Finance, and other IT teams

Senior ServiceNow SAM Developer

ServiceNow Developer – SME

Senior ServiceNow Developer, Active DHS Public Trust Clearance

Senior ServiceNow SAM Developer

ServiceNow Technical Architect

Senior ServiceNow Developer – Active FAA Public Trust Clearance