Network Request Fulfillment Project Manager

CACI International Inc

Network Request Fulfillment Project Manager at CACI overseeing network fulfillment projects with a focus on quality service delivery. Collaborating with teams to enhance request fulfillment processes and compliance.

Posted 6/18/2026full-timeSterling • Colorado, Virginia • 🇺🇸 United StatesSeniorLead💰 $90,300 - $189,600 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

networking conceptsIT project managementprocess improvementIT service managementticketing systemsKPI developmentautomationstandard operating proceduresrequest fulfillmentmetrics monitoring

Soft Skills

project managementanalytical skillsproblem-solvingcommunication skillsinterpersonal skillscollaborationleadershipresource allocationprioritizationvendor management

Tools & Technologies

ITILservice level agreementsknowledge baserequest fulfillment queueIT governance frameworksperformance reportingnetwork fulfillment service requestsstakeholder managementcross-functional collaborationautomation tools

Certifications & Qualifications

Bachelor's degree in technical managementTS/SCI with Poly

Industry Keywords

IT service management frameworkscompliancecustomer standardsindustry standardsnetwork requestsservice requestsfulfillment performanceIT governancebusiness needsstakeholder engagement

Tech Stack

Tools & technologies

ITSMTypeScript

About the role

Key responsibilities & impact

Assist the Lead as needed
Lead projects to design, implement, and enhance network fulfillment service requests.
Assist in the development and maintenance of standard operating procedures (SOPs) for handling network requests.
Collaborate with IT teams, business units, and stakeholders to ensure request fulfillment meets service level agreements (SLAs) and business needs.
Implement and manage tools and technologies to support efficient request fulfillment.
Assist in the development and monitoring of KPIs and metrics to measure and improve request fulfillment performance.
Oversee the request fulfillment queue, ensuring proper prioritization and resource allocation.
Assist in the development and maintenance a knowledge base for common network requests and solutions.
Provide regular reports on request fulfillment performance to senior management.
Identify and implement automation opportunities to streamline request projects.
Manage relationships with vendors and service providers involved in request fulfillment.
Ensure compliance with relevant IT governance frameworks, customer and industry standards.
Collaborate with cross-functional teams to ensure smooth fulfillment of service requests.

Requirements

What you’ll need

Bachelor's degree in technical management, or related field
7+ years of work related experience
TS/SCI with Poly required
Understanding of networking concepts, technologies, and best practices
Proven experience in leading IT projects, particularly in process improvement
Familiarity with IT service management frameworks (e.g., ITIL)
Experience with ticketing systems and IT service management tools
Excellent project management skills
Strong analytical and problem-solving abilities
Outstanding communication and interpersonal skills

Benefits

Comp & perks

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits