Cloud Support Engineer

CACI International Inc

Cloud Support Engineer for CACI managing Tier 1/Tier 2 support for Enterprise Cloud Solutions. Handling client queries via phone, IM, and email during East Coast business hours.

Posted 6/11/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $63,300 - $129,700 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudEC2LinuxUnix

About the role

Key responsibilities & impact

Serve as Tier 1 / Tier 2 support for users of our Enterprise Cloud Solutions products via phone, IM, and email during East Coast business hours
Handle routine service requests including password resets, permissions/access requests, and account provisioning
Troubleshoot and resolve issues with AWS Workspaces, including connectivity, performance, and configuration problems
Escalate and track complex incidents using the team's ticketing system
Assist users with identity and access management (IAM) issues, including cloud role permissions, IDAM, authentication and SSO problems
Support VPN-related inquiries and connectivity issues (i.e. AppGate) for remote end-users
Perform initial cloud networking diagnostics and assist with escalations
Document recurring issues and contribute to the internal knowledge base to reduce repeat ticket volume
Collaborate with senior cloud engineers and operations staff to resolve complex incidents
Participate in team standups and contribute to continuous improvement of support processes

Requirements

What you’ll need

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience
3+ years of experience in a help desk, IT support, or cloud support role (Tier 1 or Tier 2)
Availability to work East Coast business hours (9:00 AM – 5:00 PM ET window)
Experience supporting end-users via phone, email, and IM-based ticketing platforms
Familiarity with cloud environments, particularly AWS (e.g., EC2, VPC, IAM, AWS Workspaces)
Working knowledge of identity and access management concepts and tools (e.g., Okta, Active Directory, SSO, MFA)
Experience with VPN client support and basic network connectivity troubleshooting
Experience administering Linux/Unix and Windows systems
The desire and ability to learn new technologies and tools

Benefits

Comp & perks

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AWSEC2VPCIAMAWS WorkspacesLinuxUnixWindowsVPNnetwork connectivity troubleshooting

Soft Skills

communicationcollaborationproblem-solvingcustomer supportcontinuous improvementdocumentationescalation managementtime managementadaptabilityteamwork