IT Operations Manager

CACI International Inc

IT Operations Manager supporting the Defense Intelligence Agency mission objectives and leading IT service modernization efforts. Managing operations, teams, and compliance for 24/7 global IT architecture.

Posted 5/16/2026full-timeChantilly • District of Columbia, Virginia • 🇺🇸 United StatesSeniorLead💰 $105,100 - $231,100 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Manages team(s) of operations specialists to coordinate execution of customer-centric, enterprise-wide monitoring, management, and maintenance approaches to drive approved service quality and interoperability across strategic goals and efficiency requirements and initiatives IAW the IT Service Management standards (DoDI 8440.01 DoD Information Technology Service Management (ITSM) and the Defense Enterprise Service Management Framework (DESMF))
Manages infrastructure services for integration, operations, and maintenance functions to ensure mission success
Improves, automates, and increases efficiencies while maintaining secure mission responsive operations
Maintains required documentation to Authority to Operate (ATO), policies, procedures and related DoDIIS information as mandated by policy, procedure, and authorized by the DIA CIO
Oversees staffing resources and schedules to meet 24/7/365 global operations availability, reliability, and resiliency requirements
Responsible for team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions IAW the contract documents and meets performance metrics set forth in the SLAs
Maintains the operational readiness of the IT enterprise, providing global operations, maintenance, management, monitoring, and installation services
Ensures high-quality delivery through collaborative customer and team ITSM service delivery processes and reviews
Fosters open communication and collaboration to all levels of team structure; measures effectiveness using detailed performance metrics where practical
Champions IT/IM service delivery standards and values across the enterprise
Oversees quantifiable Continual Service Improvement (CSI) efforts
Provides guidance and support for improved IT management and control

Requirements

What you’ll need

Must hold a current Top Secret SCI clearance with ability to obtain poly
An AS/AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
Minimum 6 years of experience operating or maintaining infrastructure or network architectures
Minimum 4 years of experience managing operations centers, including monitoring, incident response and related ITSM processes, staffing, and other resources
Current DoD 8140 – IAT II Certification (e.g. CompTIA Security+)
Demonstrated ability to influence others outside of job area regarding complex policies, practices or procedures
Experience managing people, programs, or projects of significant size and relevance to organization
Willingness to learn new skills and new technologies.

Benefits

Comp & perks

Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

infrastructure services managementoperations managementIT Service Management (ITSM)monitoringincident responseautomationservice deliveryperformance metricsContinual Service Improvement (CSI)network architectures

Soft Skills

team managementcommunicationcollaborationinfluencestakeholder engagementproblem-solvingleadershiporganizational skillsadaptabilitycustomer-centric approach

Certifications

Top Secret SCI clearanceDoD 8140 – IAT II CertificationCompTIA Security+