Software ServiceNow Admin

CACI International Inc

Software ServiceNow Admin at CACI supporting the DAF Enterprise IT program and optimizing software asset management. Focus on ServiceNow SAM Pro management, data integration, and collaboration with IT teams.

Posted 5/5/2026full-timeRemote • 🏈 Anywhere in North AmericaSeniorLead💰 $75,200 - $158,100 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowSOAPSQL

About the role

Key responsibilities & impact

Configure, maintain, and optimize all aspects of ServiceNow SAM Pro
Provide support for license reconciliation
Administer and manage software asset lifecycles within SAM Pro
Provide operational support for Publisher Packs
Troubleshoot and refine SAM-related dashboards, reports, and metrics
Support software contract management, service catalog, procurement
Provide support for integrations to ingest software asset data into ServiceNow SAM Pro
Follow and identify opportunities to improve data quality processes
Troubleshoot and resolve data discrepancies and integration issues
Perform routine ServiceNow platform administration tasks
Manage and troubleshoot incidents and service requests related to SAM Pro
Assist with ServiceNow platform upgrades, patching, and testing
Develop and maintain technical documentation and user guides
Collaborate effectively with various IT teams to support software asset management

Requirements

What you’ll need

Ability to obtain and maintain a Secret clearance
10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
3+ years of hands-on experience as a ServiceNow Administrator
2+ years of dedicated, in-depth experience specifically with ServiceNow Software Asset Management Professional (SAM Pro)
Proven experience with data integration within ServiceNow
Strong understanding of IT Asset Management (ITAM) processes
Familiarity with various software licensing models
Proficiency in ServiceNow platform administration and development
Deep understanding of the ServiceNow CMDB
Ability to troubleshoot technical issues within ServiceNow SAM Pro
Experience with scripting in ServiceNow for custom solutions and data manipulation
Experience with REST/SOAP integrations
Basic understanding of SQL and database concepts

Benefits

Comp & perks

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow SAM ProServiceNow AdministrationData IntegrationScripting in ServiceNowREST IntegrationsSOAP IntegrationsSQLDatabase ConceptsIT Asset Management (ITAM)Technical Documentation

Soft Skills

TroubleshootingCollaborationData Quality ImprovementIncident ManagementService Request Management

Certifications

Secret Clearance