Technical Support Administrator – Key Management Infrastructure

CACI International Inc

Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.

Posted 4/22/2026full-timeNorfolk • South Carolina, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $75,200 - $158,100 per yearWebsite

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Track help desk activity by gathering metrics to identify current and future concerns
Provided weekly, monthly, quarterly, and yearly Help Desk Trend Analysis
Obtain/update KMI account configuration management
Coordinate with Department of the War (DOW) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections
Assist in the completion of account inventory actions and resolving technical issues
Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy
Provide customer service to US Navy, US Marine Corps, and US Coast Guard

Requirements

What you’ll need

Active Secret Clearance
Must have 5 years of experience in C4IRS systems
Must have prior Key Management Infrastructure experience –minimum 5 years
Must have prior COMSEC experience – minimum 5 years
Must have some network engineering/configuration knowledge and experience
Strong interpersonal skills to communicate and work with customers and team members
Strong analytical and problem-solving skills
Strong organizational and time management skills
Strong Microsoft Office knowledge

Benefits

Comp & perks

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

C4IRS systemsKey Management InfrastructureCOMSECnetwork engineeringnetwork configurationHelp Desk Trend Analysismetrics gatheringaccount inventory actionstechnical issue resolutionfirewall operations

Soft Skills

interpersonal skillsanalytical skillsproblem-solving skillsorganizational skillstime management skillscustomer serviceteam collaboration

Certifications

Active Secret Clearance