Develop, implement, and maintain CMDB data standards, policies, and procedures to ensure data quality and consistency
Define and manage Configuration Item (CI) types, attributes, and relationships within the CMDB
Establish and enforce data ownership and accountability for specific CI types
Monitor CMDB data quality and identify areas for improvement
Implement and manage data reconciliation processes to resolve discrepancies
Oversee the population, maintenance, and ongoing updates of the CMDB
Collaborate with IT teams to ensure accurate and timely CI data entry
Develop and implement automated data discovery and integration processes
Manage the CMDB data model and ensure it aligns with business and IT requirements
Perform regular data audits and cleansing activities to maintain data integrity
Identify and implement improvements to CMDB processes and workflows
Develop and maintain CMDB documentation, including data dictionaries, process flows, and training materials
Work with IT teams to integrate CMDB data with other IT service management (ITSM) processes, such as incident management, problem management, change management, and service request management
Contribute to the development and implementation of IT service management best practices
Develop and maintain CMDB reports and dashboards to track data quality, completeness, and usage
Analyze CMDB data to identify trends, patterns, and opportunities for improvement
Provide insights and recommendations to IT leadership based on CMDB data analysis
Collaborate with IT teams to understand their CMDB data needs and requirements
Communicate CMDB updates, changes, and best practices to stakeholders
Provide training and support to IT teams on CMDB usage and data entry procedures
Participate in IT service management meetings and contribute to the overall improvement of IT service delivery

Requirements

Ability to obtain and maintain a Secret Clearance
10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
Minimum of 3-5 years of experience in IT service management, with a focus on configuration management and CMDB administration
Proven experience with CMDB tools (e.g., ServiceNow, BMC Helix, Micro Focus Universal CMDB)
Experience with data governance principles and practices
Experience with data modeling and database design
Experience with IT automation and scripting (e.g., PowerShell, Python) is a plus
Strong understanding of IT infrastructure components (servers, networks, storage, databases)
Knowledge of IT service management (ITSM) frameworks, such as ITIL
Proficiency in data analysis and reporting tools
Familiarity with cloud computing technologies (e.g., AWS, Azure, Google Cloud)
Understanding of API integrations and data exchange formats (e.g., JSON, XML)
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Detail-oriented and highly organized
Ability to prioritize and manage multiple tasks
Strong documentation skills

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

CMDB administrationdata governancedata modelingdatabase designIT automationscriptingdata analysisreporting toolsAPI integrationsdata exchange formats

Soft skills

communication skillsinterpersonal skillsanalytical skillsproblem-solving skillsorganizational skillsdetail-orientedability to prioritizeteamworkindependencetraining skills

Certifications

Bachelor's DegreeSecret Clearance