Provide leadership and expertise supporting a complex IT service contract delivering large-scale networks, IT Engineering, Custom and COTs Web and Application Development (ServiceNow, WordPress, custom apps), and customer support.
In consultation with the IDIQ Program Manager, you'll help define the technical and business goals necessary to develop and deliver IT services and staffing.
You'll be responsible for formulating and enforcing work standards, assigning schedules, reviewing work discrepancies, supervising and developing personnel, communicating policies, purposes, and goals of the organization.
Responsible for the management and oversight of Task Order contract personnel, the high-quality, successful completion of scope of work, and deliverables in compliance with the SOW.
Provide the Sponsor COTR with frequent updates on risks, issues, dependencies, and program status to include the delivery of program CDRLs.
Execute day-to-day management of the Task Order, leading a group of Managers and developing strategic objectives to ensure that long-term requirements will be satisfied during the overall period of performance.
You will be responsible for delivering process improvements to improve our delivery to customer through automation, and other means, helping the Government work to be more efficient and modern.

Requirements

Active TS/SCI with Poly
ITIL Certification and implementation experience
Bachelor’s degree or equivalent and 10+ years of project management experience
Experience managing various IT Services, such as cloud-based network solutions and Sponsor legacy infrastructure, 24x7 requirements covering Tier I, II and III networks, infrastructure, endpoint, etc. support, and Agile/SAFE software and web development projects
Experience managing roadmaps for continual IT transformation, including for Federal customers in secure environments
Experience managing complex tasks under a tight budget, limited requirements, and time constraint
Experience driving process improvements and innovative solutions such as automation and improving time to market/delivery
Experience creating dashboards or data visualizations using tools such as Tableau or ServiceNow
Must possess the ability to lead, and delegate responsibility, tasks and authority
Strong verbal and written communications skills in addition to good organization and time management skills
Proven experience building and maintaining strong customer relationships.

Benefits

healthcare
wellness
financial
retirement
family support
continuing education
time off benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT service managementproject managementcloud-based network solutionsAgileSAFEautomationdata visualizationServiceNowWordPresscustom application development

Soft skills

leadershipdelegationcommunicationorganizationtime managementcustomer relationship managementprocess improvementstrategic planningproblem-solvingteam development

Certifications

Active TS/SCI with PolyITIL Certification