IT Support

• assists users with government databases, software, and systems.
• perform first contact resolution of Help Desk calls/tickets that relate to software issues.
• creation of properly documented tickets for issues received.
• timely, accurate and detailed communication until resolution.
• assisting customers by utilizing technical knowledge and the ability to triage and remedy issues on a first call resolution.
• work an 8-hour shift from the Fort Meade location during core hours of 6:00am – 4:00pm.
• Use troubleshooting or problem isolation techniques to expedite and facilitate the identification and resolution of reported issues and requests.
• Leverage technical background to guide troubleshooting and incident management for support.
• Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
• Willingness to quickly respond and achieve management requirements.

Help Desk Specialist

Enterprise Architect

Junior Enterprise Architect