ServiceNow

• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, CMDB, etc.) to meet specific business requirements and improve workflow efficiency
• Be a key contributor with integrations and data within the ServiceNow system
• Provide technical specification and implementation of ServiceNow integrations across multiple source systems
• Provide expertise on technical components related to development and integrations on ServiceNow
• Develop the technical solutions, implements them, and performs the component integration tests
• Understand the business needs and the needs to standardize processes and build this into the design
• Understand the large-scale thinking and approach needed for success of the project
• Develop and maintain server-side and client-side scripts (Business Rules, Client Scripts, UI Policies, etc.), workflows, and integrations using JavaScript, Glide API, and other ServiceNow development tools
• Design, develop, and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, JDBC, and other integration methods
• Design and develop custom reports and dashboards using Performance Analytics, metrics, and indicators to track key performance indicators (KPIs) and provide actionable insights
• Manage and maintain the ServiceNow platform, including upgrades, patching, performance monitoring, and troubleshooting of platform issues
• Address problems of systems integration, compatibility, and multiple platforms
• Collaborate with business stakeholders, process owners, and other IT teams to gather requirements, design solutions, and ensure alignment with business objectives
• Assist in the evaluation and recommendation of application software packages, application integration and testing tools
• Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and operational procedures

ServiceNow Platform Engineer

ServiceNow Performance Analytics Developer

ServiceNow Business Systems Analyst Intern, Undergraduate

Director – ServiceNow Solutions, Integrations

ServiceNow Developer – SME