QA Engineer

• Execute unit/component test procedures against ITSM capabilities
• Create and execute integration, performance and regression test cases
• Coordinate and support user acceptance testing
• Support production system break/fix and enhancement efforts to include requirements review, test formulation, test scenario preparation, test execution, and test summary preparation
• Document and analyze test results, produce status reports, and assist with the defect management process
• Perform requirement analysis and work independently to create test products test plans, test cases, test reports of good quality
• Assist with technical artifacts including the Requirements Traceability Matrix, Use Cases, User Interface Specifications, User Stories, Acceptance Criteria and migration plans
• Accurately estimate testing efforts for project planning and tracking and provide input to project(s) master schedule
• Collect and report testing results to the architecture team and stakeholders on a regular basis
• Monitor defects so that they progress a timely manner and adhere to the defect tracking process/standards and ensure they are adequately retested when fixed
• Identify potential testing process or work product improvements
• Provide product demonstrations to staff and customers
• Provide data re-processing testing and validation metrics
• Drive and implement automation process improvement

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