Analyst

• Provide advanced technical support for complex Oracle ERP issues
• Troubleshoot and resolve critical system problems that lower-level support tiers cannot solve
• Conduct root cause analysis for recurring issues
• Create and maintain technical documentation for troubleshooting procedures
• Collaborate with Oracle support and Jira development teams for escalated issues
• Manage and prioritize multiple high-priority tickets simultaneously
• Provide guidance and mentorship to level 1 and 2 support staff
• Conduct regular system health checks and proactive maintenance
• Develop custom scripts in support of break fixes
• Stay updated on the latest Oracle ERP features, best practices, and industry trends
• Contribute to the continuous improvement of support processes and procedures
• Participate in on-call rotations for after-hours support as needed
• Liaise between IT and business units to ensure alignment of Oracle ERP functionality with business needs

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