Technical Operations Center Support
CACI International Inc
full-time
Posted on:
Location Type: Office
Location: Hanover • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $73,800 - $155,100 per year
Job Level
SeniorLead
Tech Stack
SQLTypeScript
About the role
- Provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems.
- Responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support.
- Support customers who are integrating with Enterprise and IC Attribute and Authorization services.
- Assist end-users to resolve access issues.
- Aid development teams in understanding and resolving issues with REST Services.
- Use JIRA for ticket management and provide support via email, chat, and phone.
Requirements
- TS/SCI Clearance with polygraph
- 7 years’ experience of relevant experience in programs and contracts of similar scope, type and complexity is required
- Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required
- 5 years of additional technical experience may be substituted for a bachelor's degree
- Experience with or knowledge of: Online and telephone customer support
- Public Key Infrastructure (PKI)
- Attribute Based Access Control (ABAC)
- Entitlements Management
- LDAP directories
- SQL and basic database querying abilities
- RESTful services
- Ticket tracking systems (e.g., JIRA, Redmine, SNOW)
- Ability to: Analyze system applications and perform troubleshooting.
- Understand and communicate complex software systems.
- Modify Confluence pages and write technical documentation to support customers.
- Assist with educating/training customers on software capabilities.
- Assist with understanding and defining customer needs.
- Work independently
Benefits
- Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
REST ServicesPublic Key Infrastructure (PKI)Attribute Based Access Control (ABAC)Entitlements ManagementLDAP directoriesSQLdatabase queryingtechnical documentationtroubleshootingsystem applications analysis
Soft skills
customer supportcommunicationindependent worktrainingproblem-solvinganalytical skillsunderstanding customer needscollaborationtechnical writingeducating customers
Certifications
TS/SCI Clearance with polygraph